At DrSupply we understand that sometimes you have to return a product because it does not meet your expectations. Regardless of the reason, you have the right to return your purchase within 14 days of receipt, without giving a reason. After meeting our return conditions, you will receive the total purchase amount, including shipping costs, back within 14 days. However, the costs for returning are at your expense.

Our goal is to describe our products as precisely as possible with text and images, so that you can make the right choice. However, there may be small differences in some materials. Also keep in mind that the color of the product on your screen may differ due to your monitor settings.

Important to know: products that are sealed and have a limited shelf life (such as hygiene and custom products) and have been opened cannot be returned. Please feel free to contact us if you have any questions about our products. Check here if you are eligible for a return:

Exchange order

Unfortunately, you cannot exchange ordered products. You can return your order according to our right of withdrawal and reorder the desired products in our webshop drsupply nl. See our return conditions below.

Return order

We aim to process returns within 14 days. These must meet the following conditions. If this is not the case, the return may be refused and sent back to the buyer at the buyer’s own expense.

Conditions for your return

• Please ensure that the products are returned to us unused, sealed, in the original box and properly packaged within 14 working days.
• Prevent damage to the original packaging, especially for products with a limited shelf life such as hygiene and customized products.
• If a product or packaging arrives damaged, we may reduce the value.
• So treat our products with care. Because we do not have a collection point, you cannot return returns yourself. Register your return using the form below so that we can process it efficiently.
• Unregistered returns will not be accepted and will be returned at your expense. So register quickly and easily!

Register a return using the form below:

Note: the costs for returning are at your expense (unless otherwise agreed with our customer service).